• "Company" means Delta Tours & Travels.
• "Customer" means the person making the booking.
• "Service" means the taxi transportation service.
• "Booking" means the confirmed reservation for taxi service.

We provide taxi services for inter-city and intra-city travel across Tamil Nadu. Services include one-way drops, round trips, and hourly rentals as per booking confirmation.

• Advance Payment: 30% advance required to confirm booking.
• Balance Payment: Payable before start of journey or as per agreement.
• Payment Modes: Cash, UPI, Bank Transfer accepted.
• Receipt: Payment receipt will be provided for all transactions.

• 24+ Hours before: Full refund of advance amount.
• 12-24 Hours before: 50% of advance amount refundable.
• Less than 12 Hours: No refund of advance amount.
• No Show: Full booking amount will be charged.

• All vehicles are properly maintained, insured, and equipped with necessary permits.
• Drivers are verified, experienced, and possess valid driving licenses.
• Vehicle type subject to availability; equivalent alternative may be provided if needed.

• Provide accurate pickup/drop locations and timing.
• Be ready at the pickup point at the scheduled time.
• Treat driver and vehicle with respect.
• Pay toll charges, parking fees, and state taxes as applicable.

We are not liable for delays caused by traffic conditions, weather, road closures, or other circumstances beyond our control. In such cases, we will make reasonable efforts to inform the customer and adjust schedules accordingly.

• Standard luggage capacity as per vehicle type.
• Excess luggage may require larger vehicle at additional cost.
• Valuables should be carried by passengers; company not responsible for lost items.

• Free Waiting: 15 minutes grace period after scheduled pickup time.
• After Grace Period: ₹50 per hour waiting charges apply.
• Waiting time calculated from scheduled pickup time.

Route changes during journey may affect the fare. Additional charges will apply for detours or extra stops not mentioned during booking.

Customer will be responsible for any damage to the vehicle interior or exterior caused by them or their companions during the journey.

• Smoking, alcohol consumption, or illegal substances in the vehicle.
• Overloading beyond vehicle capacity.
• Illegal activities or carrying prohibited items.
• Misbehavior with driver or company staff.

• Fares include fuel, driver charges, and vehicle maintenance.
• Exclude toll charges, parking fees, state taxes, and driver accommodation for outstation trips.
• Night charges (10 PM to 6 AM): 25% extra on base fare.

We value customer feedback. Any complaints or suggestions should be reported within 24 hours of service completion to +91 89402 62025 or +91 63693 72123.

Our liability is limited to the fare paid for the service. We are not liable for indirect damages, loss of business, or personal injuries except where proven to be caused by our negligence.

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Trichy, Tamil Nadu.